We offer support services that include a combination of on-site services as well as remote monitoring and management for your critical applications, systems, network, and databases.

We aim to provide you with the highest possible level of customer service .If you require onsite service we can assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem. He or she will asses your situation, before recommending a course of action. We can easily repair your computer or network.

IT HELPS’ support can remediate issues at 7 different levels of granularity. Our tools enable our technicians to manage and gather information from all network equipment (Switches, Firewall, SAN, Servers, and workstations) including:

• Point-to-point file transfers
• Stopping and starting services
• Support agent chat
• Advanced remote control
• Access to the command prompt
• Detailed service and process information
• Event logs, registry and local disk manipulation

Server Support and Maintenance

Whether you are executing a well thought-out server implementation or suffering from an emergency situation, IT Help server administrators will provide you with the help you need.